What Our Terms Cover and How They Apply to Your Account
When you open an account with us, you agree to the terms set out on this page. Those terms govern how your account is created, how funds move through your wallet — whether you use Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX — and
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how any disputes between you and us are managed. We do not accept accounts from regions where operating this service conflicts with applicable law; eligibility is determined entirely by where local law permits. We retain the right to suspend or close any account found to be
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in breach of our conditions, and we will notify you through your registered contact details before doing so where reasonably possible. Transaction records tied to your account — deposits cleared via FPX or Maybank2u, withdrawal requests, and wallet credits — are retained for audit purposes in
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line with standard financial record-keeping practice. Any changes to these terms will be posted here, and continued use of the platform after a revision constitutes acceptance. If you are unsure whether a specific account action falls within the current terms, contact our support team before proceeding
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rather than after.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.