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Terms Conditions That Govern Your my11asia Account

These terms set out the rules for every account on my11asia — how you open one, how your wallet interacts with Touch 'n Go eWallet, Boost and GrabPay, and what conduct is expected on both sides.

Applies to all accountsTouch 'n Go eWallet, Boost, GrabPay coveredAvailable where local law permitsUpdated terms take effect on noticeContact us to raise any dispute

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HOW WE HANDLE YOUR ACCOUNT

Data Handling, Security and Your Account Rights

Your account data is held under access controls that limit who inside the platform can view or act on your records. We do not share your registered payment details — including your linked Touch 'n Go eWallet or GrabPay information — with third parties outside of the payment processing required to settle your transactions. You can request a summary of the data we hold at any time through the support email channel.

Data Retention

We retain account transaction records for the period required under applicable local law. You may request a copy of your own records by contacting support with your verified account ID.

Cookie Use

Session cookies keep your lobby state and account preferences intact during your visit. You can manage cookie settings in your browser, though disabling them may affect how the account dashboard loads.

Account Security

OTP verification applies at login and at every withdrawal step. If a login attempt comes from an unrecognised device, you will be prompted to re-verify before the session continues.

Requesting Changes

To update your registered name, payment method on file or contact details, submit a request through support email with a copy of your identity document. Changes take effect after verification is complete.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause in these terms is unclear, or if you need to raise a concern about how a rule has been applied to your account, reach us through any of the channels below. For payment-specific disputes — such as a Boost transfer that has not reflected or a GrabPay withdrawal held in review — live chat is the fastest path to a case number and resolution timeline. All formal notices regarding account closure or legal matters should go through email so there is a written record.

Team online

Live Chat

Open the chat widget from any page in your account. Quote your account ID and the specific clause or transaction in question so we can pull the right records straight away.

Email Support

Send formal notices or account-closure requests to our support address. Include your registered name and the payment method involved — Touch 'n Go eWallet, Boost or GrabPay — for faster case handling.

Account Help Centre

The Help Centre inside your account dashboard holds a terms reference section. You can search by clause topic — payments, identity, conduct — without needing to scroll the full document.

What These Terms Actually Cover and How They Apply

my11asia Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Every account action — from the moment you complete registration to the point you request a withdrawal — is governed by these terms. When you load funds via Touch 'n Go eWallet, the transaction is processed under the payment conditions in Section 4 of this document.

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Boost top-ups and GrabPay transfers follow the same conduct rules: amounts must come from an account registered in your own name, and the payment method on file must match your verified identity. We reserve the right to suspend or close any account where a mismatch is
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detected or where activity falls outside the permitted conduct described here. DuitNow and FPX transfers are also subject to the same verification requirement — if a transfer arrives from an unrecognised name, it will be held pending review and you will be contacted through the support
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channel on file. We may update these terms at any time; notice will be posted on this page and, where the change is material, sent to your registered contact. Continued use of the account after that notice date constitutes acceptance. If you disagree with any update,
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the correct step is to close your account before the effective date — our support team can walk you through that process. These terms are governed by the laws of the jurisdiction in which access is permitted, and any dispute is subject to those local rules.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Questions About These Terms

These are the questions we hear most often about how the terms apply in practice — covering account conduct, payment rules, data access and what happens when something needs to change. Players in Melaka and elsewhere in Malaysia are subject to the same terms, with access and eligibility confirmed at registration based on local law.

Yes. Every payment method accepted on the platform — Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX — is covered by the same account conduct rules. The payment must come from an account in your own registered name.

If a Boost transfer cannot be matched to your verified account name, it is held while we contact you through your registered support channel. Provide your account ID and the transfer reference to resolve it quickly.

You can request a summary of the data we hold by emailing support with your verified account ID. We will respond within the period required under applicable local law, typically within a reasonable number of business days.

Any update to these terms will be posted on this page. Where the change is material to how your account operates, we will also send a notice to your registered contact before the effective date.

If you do not accept an update, close your account before the effective date. Contact our support team via live chat or email and we will walk you through the account closure steps and any pending withdrawal process.

Raise it through live chat first, quoting the clause number and your account ID. For formal disputes, send a written notice by email so there is a record on both sides, and we will respond with a case reference.

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