Reference

Privacy Policy — What We Collect and How You Control It

We collect only what keeps your account secure and payments moving — login details, transaction records tied to Touch 'n Go eWallet, Boost, or GrabPay, and the device you use to reach the lobby. You decide what stays and what goes.

Account data you supplyPayment records for local walletsDevice and session logsCookie preferences you setRight to request deletion
my11asia Privacy Policy — What We Collect and How You Control It
PRIVACY QUESTIONS

Contact Paths for Data Requests

If you want to see what we hold, correct an error, or delete your account data, reach us through any of these channels. Live chat handles straightforward requests during support hours; email works for deletion requests that need a confirmation step.

Team online

Live Chat

Open the chat widget in the account menu and tell the agent you're making a data request — view, correct, or delete. You'll get a reply within the session and a confirmation email if changes are made.

Email Support

Send your request to the support address shown in the footer. Include your account email so we can verify identity before releasing or deleting data. Expect a reply within two business days.

Account Settings

The privacy tab inside account settings lets you download your own transaction history as a spreadsheet and toggle marketing cookies on or off without contacting support.

HOW WE PROTECT IT

Security, Retention, and Your Rights

We encrypt account data in transit and at rest, limit staff access to those handling disputes, and honour deletion requests within thirty days unless a regulatory hold applies. You control cookie preferences, and you can ask for a copy of your data or request corrections at any time.

Encryption Standard

Login credentials, wallet details, and transaction logs travel over TLS and sit in AES-encrypted storage. Access requires two-factor authentication for any team member pulling account records.

Cookie Control

Session cookies keep you logged in; marketing cookies track game preferences. The first type is mandatory for lobby access; the second can be disabled in account settings without losing functionality.

Data Retention

Transaction records stay on file for the minimum period local rules require, then delete automatically. If you close your account we purge login details within thirty days unless a dispute or audit extends the hold.

Your Rights

Request a copy of your data, correct an outdated email or wallet address, or delete your account entirely. Contact support with your account email and we'll verify identity before processing the request.

Privacy Policy FAQ

We collect your email, a password you choose, and the payment method you link — Touch 'n Go eWallet, Boost, or GrabPay for Malaysia. Each transaction adds a record with your account ID, wallet name, amount, and timestamp.

Transaction logs stay on file for the period local record-keeping rules require where service is available, then delete automatically. If you close your account we delete login details within thirty days unless a dispute or audit extends the hold.

Yes. Contact support with your account email and request a data export. We'll verify your identity and send a spreadsheet with transaction history, login timestamps, and device records within two business days.

We share only what's needed to clear a deposit or verify a withdrawal — your account ID and transaction amount go to the payment provider; game studios see session data but not your email or wallet details.

Email support from your registered address and request account deletion. We'll confirm your identity, close the account, and purge login details within thirty days unless an open dispute or regulatory hold requires retention.

Session cookies keep you logged in and remember your lobby position; marketing cookies track which games you open most often. You can disable marketing cookies in account settings without affecting deposits or gameplay — session cookies stay mandatory.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.